PRIVACY POLICY

Last updated: January 1, 2024

This document (“Privacy Policy”) explains the privacy rules applicable to personal data and other information collected or submitted when you access, install, or use AtendiVPN Services and Websites regardless of the device (computer, mobile phone, tablet, etc.) you use.

The data controller of your personal data, as described in this Privacy Policy, is Atendi Integrated, Ltd. (address: 1909 East 17th Street Brooklyn NY 11229; email: info@atendivpn.com).

By visiting our Websites, by submitting your personal data to us, and by accessing, installing and/or using our Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy or any provisions hereof, please do not use our Services and Websites.

1. PROCESSING OF YOUR PERSONAL DATA

AtendiVPN processes personal data to a limited scope to provide Services, process payments for the Services, and enable the functioning of our Websites and mobile applications. We may process the following categories of personal data:

Information for creating your Account

·       Email address. We ask for your email address as part of your registration. It is necessary for the creation of your AtendiVPN Account, retrieving a lost password, and using the Services.

Subscription information

·       Subscription data. When you subscribe to our Services we process certain subscription information (e.g., your email address, the subscription plan you have chosen, subscription term, subscription ID, subscription frequency, amount, currency, status, auto-renewal status, information about enabled/disabled features such as multi-factor authentication (MFA), etc. (when available).

Payment related information

·       Payment data. Payment details are processed directly by the merchant processing company.  AtendiVPN does not collect or handle any payment information. 

Communication data

·       Email address. We use your email address to: i) send you important updates and announcements related to your use of the Services and Websites; ii) respond to your requests or inquiries; iii) send you offers, surveys, and other marketing content (you can opt-out of those at any time).

·       Customer support inquiries. We keep the information that you provide to our customer support team that was necessary to resolve the query. Depending on what information is necessary, it can consist of, but not limited to: payment information for customer verification processes, your country name, information of your OS, local application logs, etc.

·       Communication optimization data. We use various tools to help us optimize our emailing campaigns. These tools may track actions you perform with an email, such as open it or unsubscribe from further communication. We may also be able to see the user device’s operating system (e.g., Windows, Mac, iOS, Android) and country in order to optimize push and email notifications and automatically set the language.

·       Chatbot. If you contact us via our chatbot on our Websites, in addition to processing your contact information, we will be able to collect your device information and IP address. (when available)

·       Live chat widget. If you contact us via live chat widget, in addition to processing your contact information, we will also process your device information (such as type of the operating system and browser) and IP address. This information is necessary for our support to determine the user's country, prevent abuse, see if the user is connected to our servers, and help our support to process queries faster. (when available)

AtendiVPN Privacy Notice

The Privacy Policy describes the privacy practices of AtendiVPN’s websites, applications, and Services which also apply to the AtendiVPN product. Nevertheless, the provision of Services related to AtendiVPN  (“AtendiVPN Services”) involves also the processing of additional personal data. Please read more information below.

OUR GUARANTEE:

AtendiVPN guarantees a strict no-logs policy for AtendiVPN Services, meaning that your internet activity while using AtendiVPN  Services is not monitored, recorded, logged, stored, or passed to any third party. We do not store used bandwidth, traffic logs, IP addresses, or browsing data. From the moment an AtendiVPN user connects to one of our VPN servers, their internet data becomes encrypted.

AtendiVPN guarantees that it does not collect or retains any information other than the email address provided by the user or communication data communicated to us by the user.